At Madi Sports UK, we focus on being transparent and reliable. We always put our customers first. A recent fire at our UK warehouse caused significant damage to the storage facility. No one sustained injuries, which was a relief. We have updated our customer return address. Making this change will simplify the returns and exchanges process for you. We want to update you so that together we can resolve any issues that might arise. Maintaining service coverage is a top priority for our team, as they are making these adjustments. In this update, we’ll explain the new return address. We’ll cover how it impacts your orders and the steps we’re taking to serve you better.
What Happened at Our UK Warehouse?
The UK warehouse we had caught fire. It caused significant damage to the structure as well as the stock placed inside. No one sustained injuries, which was good to hear. Our staff took all the necessary actions to ensure everyone’s safety while also attempting to preserve any goods that could be saved. Although the precise cause is still unknown, we are acting right now. All of our operations, including customer returns, have been relocated to a new location. Thus, we guarantee uninterrupted, smooth, and reliable service. The fire was a setback, but it has made us more committed. We want to deliver better service and improve our systems. This way, your experience with Madi Sports will remain fast, safe, and efficient.
Our New Customer Return Address
We’re excited to share that we’ve opened a new return processing center. It’s ready and fully equipped to serve you better. Starting now, use this return address for exchanges, refunds, or warranty issues:
Madi International Ltd 92 Boarshaw Clough, Middleton, Lancashire M24 2NG
This address replaces all before-published return locations. Don’t use the old address. Fire damage and site restrictions might prevent the recovery of the packages sent there. We’ve updated our website, packaging slips, and communication channels. This shows the change. Double-check the return labels or instructions. Ensure the address is up to date.
How Will This Affect Your Orders?
We assure all customers that the recent warehouse fire won’t impact your current or future orders. We’ve completed the move of our stock to a new, secure facility. Our logistics team is working hard to avoid any delays in deliveries. You can shop for Nike trainers, Adidas shorts, gym wear, or other performance items. Enjoy fast UK-wide shipping and excellent service, like always. To return or exchange an item, start on our website or contact customer support. It’s essential to send your parcel to the new return address provided to avoid any issues. We’re here to ensure your experience with Madi Sports is smooth, easy, and dependable.
FAQ
I recently posted a return to the old warehouse. What should I do?
Please contact our support team with your tracking number and order details. We know recovery might be tough because of the damage at the old site. We will examine every option to solve your issue fairly.
Will this delay refunds or exchanges?
No. We’ve established the new location on time to avoid any delays. In fact, we expect this improved facility to process returns faster.
Is the new return address permanent?
Yes, the Madi International Ltd – 92 Boarshaw Clough, Middleton, M24 2NG location is now our official return processing center in the UK.
Will there be any disruption in order deliveries?
No. All orders made on madisports.co.uk are fulfilled from our distribution network as usual. You can continue to place your orders with complete confidence.
